New Tenants
Frequently Asked Questions
How do I schedule an appointment to view an available apartment?
You can call the office at (323)-256-3138 Monday through Friday from 9:00am-5:00pm. If you’d like to see an apartment in the evening or on the weekends you can either call Ginda at (323)-419-6309 or the onsite manager, if available, whose number will be stated under the page for the apartment you are interested in.
What is a Security Deposit and why do you have to pay it?
A security deposit is a refundable fee in the course of a rental agreement to ensure the cost of repair in relation to any damage beyond normal wear and tear during your lease.
A security deposit is not your last month’s rent. Prior to vacating your unit you must pay your last month’s rent and send a 30-day written notice to our office. In order to obtain the refund of your security deposit, you must leave your rental in the same condition as when you rented it. Any items which we have supplied should not be missing or broken, this includes the stove, wall light fixtures, carpet, vinyl floors, tile, blinds/drapes, screens, smoke alarms, and mirrors.
After vacating you will receive a written statement explaining the costs deducted from your security deposit along with a check for any remaining balance.
What payment methods do we accept?
Gentry Real Estate Group, Inc. accepts Personal Checks, Cashier Checks and Money Orders.
When is rent due? When is it considered late?
Rent is due on the first day of every month. Rent is late on the third day of every month.
Are pets allowed in the apartment?
Pets are accepted in some apartments, with owner approval and a pet deposit. In the Apartments For Rent section, it will be directly stated under each apartment if pets are allowed or not.
Are you allowed to sublet an apartment?
There will be no subleasing of apartments for Gentry Real Estate Group, Inc.
When will rent increase?
On the anniversary of your lease, we will do a rental market analysis in your area to determine if you will receive a rental increase.
If you are on a month to month lease, owner will review your unit compared to market rent to determine if you will receive a rental increase.
How do you notify us if you plan to move out after your lease expires?
If you do plan on moving out after your lease expires, you must give us a formal 30-Day-Notice in writing. This can be dropped off at the office, faxed to (323)-256-0387, or emailed to advertisegentry@charter.net.
How do you file complaints regarding other tenants, poor service, noise, theft, burglary, or other maintenance issues?
If you have any complaints, file them with the apartment’s onsite manager. If your particular apartment does not have an onsite manager, call the office with your complaint at (323)-256-3138.
If you have a maintenance request, fill out our Maintenance Request Form and either give it to your onsite manager or deliver it to the office in person, by fax (323)-256-0387 or by email advertisegentry@charter.net.
How to set up your utilities
To turn on utilities you will need your Driver License Number, Social Security Number and Mailing Address (Southern California Gas Company will also ask for your Birthday)
Gas:
The Southern California Gas Company (All areas)
1-(800)-427-2200
If you do not have a social security number, you must set your gas bill up over the phone.
Water & Power:
Los Angeles Department of Water and Power (Los Angeles Area)
1-(800)-342-5397
Southern California Edison (South Pasadena, Pasadena, Altadena, Alhambra Area)
1-(800)-655-4555
City Of Glendale Water and Power (Glendale Area)
1-(818)-548-3300
You can call the office at (323)-256-3138 Monday through Friday from 9:00am-5:00pm. If you’d like to see an apartment in the evening or on the weekends you can either call Ginda at (323)-419-6309 or the onsite manager, if available, whose number will be stated under the page for the apartment you are interested in.
What is a Security Deposit and why do you have to pay it?
A security deposit is a refundable fee in the course of a rental agreement to ensure the cost of repair in relation to any damage beyond normal wear and tear during your lease.
A security deposit is not your last month’s rent. Prior to vacating your unit you must pay your last month’s rent and send a 30-day written notice to our office. In order to obtain the refund of your security deposit, you must leave your rental in the same condition as when you rented it. Any items which we have supplied should not be missing or broken, this includes the stove, wall light fixtures, carpet, vinyl floors, tile, blinds/drapes, screens, smoke alarms, and mirrors.
After vacating you will receive a written statement explaining the costs deducted from your security deposit along with a check for any remaining balance.
What payment methods do we accept?
Gentry Real Estate Group, Inc. accepts Personal Checks, Cashier Checks and Money Orders.
When is rent due? When is it considered late?
Rent is due on the first day of every month. Rent is late on the third day of every month.
Are pets allowed in the apartment?
Pets are accepted in some apartments, with owner approval and a pet deposit. In the Apartments For Rent section, it will be directly stated under each apartment if pets are allowed or not.
Are you allowed to sublet an apartment?
There will be no subleasing of apartments for Gentry Real Estate Group, Inc.
When will rent increase?
On the anniversary of your lease, we will do a rental market analysis in your area to determine if you will receive a rental increase.
If you are on a month to month lease, owner will review your unit compared to market rent to determine if you will receive a rental increase.
How do you notify us if you plan to move out after your lease expires?
If you do plan on moving out after your lease expires, you must give us a formal 30-Day-Notice in writing. This can be dropped off at the office, faxed to (323)-256-0387, or emailed to advertisegentry@charter.net.
How do you file complaints regarding other tenants, poor service, noise, theft, burglary, or other maintenance issues?
If you have any complaints, file them with the apartment’s onsite manager. If your particular apartment does not have an onsite manager, call the office with your complaint at (323)-256-3138.
If you have a maintenance request, fill out our Maintenance Request Form and either give it to your onsite manager or deliver it to the office in person, by fax (323)-256-0387 or by email advertisegentry@charter.net.
How to set up your utilities
To turn on utilities you will need your Driver License Number, Social Security Number and Mailing Address (Southern California Gas Company will also ask for your Birthday)
Gas:
The Southern California Gas Company (All areas)
1-(800)-427-2200
If you do not have a social security number, you must set your gas bill up over the phone.
Water & Power:
Los Angeles Department of Water and Power (Los Angeles Area)
1-(800)-342-5397
Southern California Edison (South Pasadena, Pasadena, Altadena, Alhambra Area)
1-(800)-655-4555
City Of Glendale Water and Power (Glendale Area)
1-(818)-548-3300